Welcome to PineShadeGrove. These Terms and Conditions ("Terms") govern your use of the PineShadeGrove website and the travel services we provide. By accessing our website or booking our services, you agree to be bound by these Terms. Please read them carefully.
In these Terms, "we," "us," and "our" refer to PineShadeGrove, and "you" and "your" refer to the user of our website or services.
The content on our website is provided for general information purposes only. While we strive to keep information accurate and up-to-date, we make no representations or warranties about the completeness, reliability, or accuracy of the information, products, services, or related graphics contained on our website.
All content on this website, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of PineShadeGrove or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of PineShadeGrove and is protected by international copyright laws.
You may not reproduce, modify, copy, distribute, transmit, display, publish, sell, license, create derivative works from, or use any content from our website for commercial or public purposes without our express written consent.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. You may not:
To make a booking, you must complete our booking form and pay the required deposit. A binding contract between us will exist once we have issued a confirmation invoice. The lead booker must be at least 18 years of age and possess the legal authority to make the booking on behalf of all other travelers in the party.
All prices are stated in USD unless otherwise specified. Prices are subject to change until your booking is confirmed with a deposit. The following payment terms apply:
Payment can be made by credit card, bank transfer, or other methods specified at the time of booking.
Our planning fees are clearly outlined during the consultation process and vary based on the complexity of your trip and the level of service selected. These fees ensure we can dedicate proper time and resources to creating your travel experience.
We reserve the right to amend the price of unsold trips at any time. After confirmation, we will only amend the price in the following circumstances:
We will absorb, and you will not be charged for, any price increase equivalent to 2% or less of the price of your travel arrangements. You will be charged for amounts above that. If the price increase exceeds 10% of your travel arrangements, you have the option to cancel and receive a full refund.
If you wish to change your booking after confirmation, we will make reasonable efforts to accommodate your request. An administration fee of $100 per person may apply, in addition to any costs incurred by us and any costs or charges incurred or imposed by any of our suppliers.
If you need to cancel your booking, you must notify us in writing. Cancellation charges will apply as follows (calculated from the day we receive written notification):
These cancellation charges are in addition to any cancellation charges that may be levied by our suppliers. We strongly recommend that you purchase comprehensive travel insurance that includes cancellation coverage.
We reserve the right to make changes to your trip after booking if necessary due to unavoidable and extraordinary circumstances. If we make a significant change to your trip, we will inform you as soon as possible. You will have the option to:
A significant change includes a change of destination or a change to a lower standard accommodation for the whole or a significant part of your trip. Minor changes, such as a change of accommodation to another of the same standard, do not entitle you to cancel without penalty.
In the unlikely event that we need to cancel your trip, we will notify you as soon as possible and offer you an alternative trip of comparable standard, if available, or a full refund. We will not cancel your trip less than 60 days before departure unless due to unavoidable and extraordinary circumstances or your failure to pay the balance.
You are responsible for ensuring that you and all members of your party have valid travel documents, including:
We can provide general information about passport and visa requirements, but you should check with the relevant embassies or consulates for the most up-to-date information. We accept no liability if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation.
Comprehensive travel insurance is strongly recommended for all travelers. Your insurance should cover, at minimum:
You may be asked to provide details of your travel insurance policy at the time of booking or before departure.
You are responsible for ensuring that you are in good health and physically capable of completing your chosen trip. Some trips may require a specific level of fitness or mobility. If you have any concerns about your ability to participate in a trip, please consult your doctor and inform us before booking.
If you have a medical condition, disability, or reduced mobility that may affect your trip, you must inform us at the time of booking so that we can advise on the suitability of your chosen arrangements.
You are expected to behave responsibly and considerately throughout your trip. If, in our reasonable opinion, you behave in a way that causes or is likely to cause danger, upset, or distress to any third party or damage to property, we reserve the right to terminate your trip without refund.
You must comply with all instructions from our representatives, guides, and local regulations. This includes health and safety directives and requirements related to COVID-19 or other public health situations.
The standard of accommodation and other services may vary according to local standards and practices. While we select partners and providers that meet our quality standards, variations in accommodation facilities, room sizes, and service standards may exist within and between destinations.
We regret we cannot accept liability or pay any compensation where the performance of our obligations is prevented or affected by "force majeure." In these Terms, force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include:
We will provide appropriate assistance in the event of difficulties, particularly by providing information on health services, local authorities, and consular assistance, and assisting with alternative arrangements and communication. Any costs incurred would be your responsibility.
We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organizer" under the Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for the proper performance of all travel services included in your package, as set out in your confirmation invoice.
Subject to these Terms, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, we will pay you reasonable compensation. However, we will not be liable where any failure in the performance of the contract is due to:
Our liability, except in cases involving death, injury, or illness, shall be limited to a maximum of three times the cost of your travel arrangements.
If you have a complaint during your trip, you must inform our local representative or tour leader immediately so that they can attempt to rectify the issue. If your complaint is not resolved locally, please follow these steps:
We aim to respond to all complaints within 14 days. If you fail to follow this procedure, your right to claim compensation may be affected.
We may take photographs and videos during your trip for use in our marketing materials, including brochures, websites, and social media. By booking with us, you consent to us using images of you for these purposes. If you prefer not to be included, please notify us in writing prior to your trip.
If you have any special requests (e.g., dietary requirements, room preferences), please inform us at the time of booking. We will pass on reasonable requests to our suppliers but cannot guarantee that they will be met. Failure to meet special requests will not constitute a breach of contract on our part.
Our website may include links to third-party websites. These links are provided for your convenience only. We have no control over the contents of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms are governed by the laws of Singapore. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Singapore.
We reserve the right to update or modify these Terms at any time without prior notice. The most current version will be posted on our website with the date it was last updated. By continuing to use our services after any modifications, you agree to be bound by the updated Terms.
If you have any questions about these Terms and Conditions, please contact us at:
PineShadeGrove
15 Doe Road Highway
Singapore 059932
Email: info@pineshadegrove.com
Phone: +8550213711476