Privacy Policy

Introduction

PineShadeGrove ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Data

Personal data refers to any information that identifies or can be used to identify you. We may collect the following personal data:

• Contact Information (name, email address, phone number, mailing address)
• Identification Information (passport details, date of birth)
• Travel Preferences and Requirements
• Dietary Restrictions and Health Information (when relevant to your travel arrangements)
• Payment Information (credit card details, billing address)
• Travel History with us

Non-Personal Data

We may also collect non-personal data, which does not directly identify you, including:

• Browser and device information
• Usage data (how you interact with our website)
• IP address
• Cookies and similar technologies

How We Collect Information

We collect information in the following ways:

• Direct Interactions: When you fill out forms, create an account, subscribe to our newsletter, or communicate with us via email, telephone, or social media.
• Automated Technologies: When you navigate our website, we may use cookies, web beacons, and other tracking technologies.
• Third Parties: We may receive information about you from third parties such as business partners, service providers, and advertising networks.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Create and manage your account
• Provide and personalize our services
• Process and fulfill your travel bookings and arrangements
• Communicate with you about your bookings, inquiries, and our services
• Send you marketing communications (with your consent)
• Improve our website and services
• Conduct research and analysis
• Comply with legal obligations
• Protect our rights, privacy, safety, or property

Disclosure of Your Information

We may share your personal data with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery).
• Travel Partners: Airlines, hotels, tour operators, and other travel service providers necessary to complete your booking.
• Business Partners: Trusted partners with whom we collaborate to offer certain services or promotions.
• Legal Requirements: When required by applicable law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.

We do not sell your personal information to third parties.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help the website recognize your browser.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable the website to remember choices you make.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

International Data Transfers

We may transfer your personal data to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. When we transfer your personal data internationally, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable law.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data.
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Request the transfer of your personal data to another party.
• Objection: Object to processing of your personal data.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of these third parties before providing any personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: